Quick answers about sizing, shipping, returns and more. Can’t find what you need? Email us at getpawprint.store@gmail.com or use our contact page. We usually reply within 1–2 business days.
Sizing & fit
How do I pick the right size?
Every product page has a Size chart section (just below the Add to cart button) with chest width and body length in inches for that exact garment. Our tees are the Gildan 64000 Softstyle tee, and our hoodies are the Independent Trading Co. SS4500 midweight hoodie (a few hoodie styles use the Gildan 18500 Heavy Blend hoodie; the chart on each page always matches the garment you’re buying).
All of our apparel is unisex. Order your usual unisex size for a relaxed fit, or size up 1–2 sizes on tees (1 size on hoodies) for an oversized look. The easiest way to check: lay a tee or hoodie you love flat, measure it, and compare it with the chart. Buying a gift? Double-check the size first, because items are made to order.
Shipping & delivery
How long will my order take to arrive?
Each item is made to order just for you. Orders go to production within 2–5 business days, and US delivery usually takes 5–10 business days after your order ships. All in, most US orders arrive in about 7–15 business days. Peak seasons and carrier delays can add time, so please order holiday and birthday gifts early.
How much is shipping?
Shipping is calculated at checkout based on your address and what’s in your cart, and you’ll see the exact amount before you pay. For US standard shipping, one tee is $4.95 (a few designs are $5.39), one hoodie is $8.79, and each additional item adds about $2–$2.40. We don’t currently have a standing free-shipping offer.
Do you ship outside the US?
Yes, we ship to many countries. Shipping rates and estimated delivery times for your country are shown at checkout.
How do I track my order?
When your order ships, we’ll email you a tracking number. Please allow up to 48 hours for the tracking page to update. If something looks off, just reach out with your order number.
Returns & problems
My item arrived damaged, defective, or wrong. What should I do?
We’re sorry! Contact us within 30 days of delivery with your order number and clear photos of the problem. If the item is damaged, defective, or the wrong design or size because of our error, we’ll send a free replacement or give you a full refund. In most cases you won’t need to send the item back unless we ask.
Can I return something that doesn’t fit or that I changed my mind about?
Because every piece is made to order, we accept change-of-mind and wrong-size returns only if you contact us within 30 days of delivery and the item is unworn, unwashed, and in its original condition. If we approve the return, you pay return shipping. Once we receive and inspect the item, your refund goes back to your original payment method within 5–7 business days (your bank may take a little longer to show it). Gift cards can’t be returned. See our Refund policy for full details.
Care & quality
How should I wash my tee or hoodie?
Our designs are printed with direct-to-garment (DTG) printing. To keep the print looking its best: turn the garment inside out, machine wash cold (max 30°C/90°F) with similar colors, don’t use bleach, and tumble dry on low. Don’t iron directly on the print, and don’t dry clean.
Will my shirt look exactly like the photos?
Very close! Our photos are product mockups, so colors and print placement can vary slightly from what you see on screen.
Orders & payment
What payment methods do you accept?
Checkout is handled securely through PayPal.
Can I order a custom or personalized design?
Not yet. Custom and personalized orders aren’t available right now, so every design is printed as shown on its product page. Have an idea you’d love to see? Send it our way.
How can I contact you?
Email getpawprint.store@gmail.com or use our contact page. Please include your order number if you have one. We usually reply within 1–2 business days.